Mark Blok

CV

Experience

Amazon

July 2024 - Present

Senior Quality Auditor

  • Lead, develop, and execute Quality Audit Team processing multimodal datasets

  • Contribute to the development of manual and automated audit processes and routines

  • Assess, monitor, and recommend solutions to emerging trends and meet quality and performance standards, providing insights and recommendations to improve the overall quality of the data

  • Provide guidance and training to junior auditors and other staff on AI audit methodologies and best practices

  • Create and update SOPs, runbooks, and all related guidance and program documents

  • Share industry expertise through audits and provide written, professional feedback

    • Use Excel Pivot tables and charts to generate and present performance metrics

  • Conduct a variety of investigation and audit types including suspicious activity, sanctions, and enhanced due diligence

  • Ensure compliance with quality standards and procedures

  • Identify and document defects or issues, and working with the teams to find solutions for quality and procedural improvement

April 2024 - July 2024

Content Writer

  • Craft compelling and original content across diverse formats to train Language Model Models (LLMs)

  • Produce succinct, accurate, and grammatically impeccable responses in alignment with Standard Operating Procedures (SOPs) and stylistic guidelines

  • Conduct meticulous proofreading and editing to uphold stringent quality standards, ensuring precision and uniformity

  • Administer thorough content research and validation in accordance with Content Guidelines, making informed decisions to approve or reject content while providing clear justifications

  • Manage comprehensive quality assessments, offering feedback and training to colleagues and interdepartmental teams to maintain superior quality standards

  • Foster collaboration with cross-functional teams and various business units to monitor quality metrics, investigate deviations, and implement strategies for continuous quality enhancement

  • Cultivate expertise in subject matter areas and liaise with stakeholder teams to trial new SOPs, ensuring content accuracy and garnering valuable insights

  • Provide support to leadership, business, and technical teams through active involvement in training initiatives, project management, and other relevant activities tailored to organizational needs and individual capabilities.

Giller & Co. Strategic Consulting

2024 - Present

Digital Marketing Specialist

  • Build email marketing database for university departments

  • Compose university faculty newsletter

  • Proofread content, key-messaging for clarity, grammar, and spelling

  • Confirm websites are ADA compliant to maintain digital accessibility

  • Ensure email designs and layouts are optimized, user and mobile-friendly

  • Analyze campaign performance with open rates, click-through rates, (CTR), engagement rates, and call to action (CTA) responses to increase content engagement

  • Mange, track and communicate milestones and objectives in project management tool, Asana.

MullenLowe US

2022 - 2024

Account Supervisor, Database, DM

  • Oversaw the daily execution of client business, working with account team and database management subcontractors, demonstrating knowledge of the industry and understanding of client dynamics

  • Conducted data quality assurance (1 million +) for military recruiting, suppression assets on behalf of the DoD and its counterparts:

    • Permanent Suppressions File; individuals requesting to opt-out

    • Prior Service Master File; honorably discharged service members. DMDC (Defense Manpower Data Center) Suppressions File; deceased and wounded service members

  • Ensured accurate and timely data preparation activities for select direct mail, used by client to inform their direct marketing/direct mail outreach efforts

  • Responsible in assisting with the management of budgets, agreements, contracts, projects and resource utilization

  • Led, with junior account team, the logistics, organization, development, and content aggregation for an annual marketing event. Compiled technical documentation for onboarding purposes

  • Coordinated cross-departmental campaign development, including writing creative briefs to lay a strong foundation for creative, backed by data and research

  • Produced monthly newsletter with industry trends and commentary on potential implications for internal team

  • Regularly conducted tests on client facing website to identify system error for their RFI (Request for Information) forms

  • Established campaign requesting DMV data for recruitment efforts

  • Created RFP (Request for Proposal) for bidding process; seeking educator data for recruitment efforts

  • Gathered annual data summary reports for email and website metrics

  • Presented Basics of Direct Marketing for annual marketing event for incoming DoD/military branch recruiting personnel

  • Updated documents for status calls; project progress.

Blackbaud, Inc.

July 2015 - August 2022

Data Analyst II

  • Maintained constituent database for DES (Data Enrichment Services) Team: Ensured compliance with UPSP standards with NCOA Screening Validated existing postal address in batch Flagged deceased constituents, preventing unnecessary postage Acquired missing email addresses, allowing low-cost communication channels. Added phone numbers to constituent records and flagged numbers on the national “Do Not Call” registry. Append demographic information to constituent records to enable audience segmentation. Identified individual and employer donors whose companies offered matching gifts, unlocking the potential to build a successful matching gift program. Provided training and support to business teams in the use of various processes, procedures and tools. Served as Project Manager (Salesforce) to execute monthly and quarterly direct mail campaigns. Revamped user documentation for internal processes and procedures.

July 2007 - July 2015

Data Analyst

  • Managed data collection, acquisition, reporting, storage and retrieval for direct mail campaigns. Directed monthly database hygiene and management Standardized UPSP delivery addresses Eliminated duplicate and incomplete records Forecasted expected individual and household donations. Created data summarization reports;. Oversaw database maintenance and hygiene to maximize results. Served as Project Manager to execute monthly and quarterly direct mail campaigns. Created and issued monthly client invoices, allowing for payment accuracy and delivery. Ensured quality deliverables, including lists of IDs, names, addresses and gift information, are achieved on-time. Performed periodic backup operations, ensuring all required system data were successfully backed up on central storage devices. Established strong working relationships with immediate team and partner with contributing departments to promote success. Built personable relationships with brokers and clients. Communicated sophisticated concepts effectively to internal and external audiences, using both technical and non-technical jargon.

Education

UNIVERSITY OF CENTRAL FLORIDA

M.F.A. in Creative Writing (2025)

Graduate Certificate in Professional Writing (2019)

FLORIDA INTERNATIONAL UNIVERSITY

B.A. in English (2015)

Skills

  • Tools: Microsoft Office: Access, Excel, OneNote, Outlook, PowerPoint, Teams, Adobe Acrobat, Asana, MailChimp, Salesforce, Canva, SQL Server, Digital Asset Management Systems (DAM)
    Technical: Hubble, SQL, VLOOKUP, COUNTIF, PivotTables Standards an Frameworks: NIST 800, RMF, DoD PII & Cybersecurity protocols

  • Systems: MacOS, Windows

Certifications

  • Raiser’s Edge

  • DoD Contractor Certifications

    • PII (Personally Identifiable Information)

    • Awareness Cyber Awareness

    • National Insider

    • Threat Counterintelligence Awareness & reporting for DoD

    • DoD Training on Unauthorized Disclosure

    • NIST RMF (Risk Management Framework)

Languages

English - Native

Russian - Intermediate